returns

Thank you for shopping at CottonCandyLA.com. All orders are final sale and can not be returned or exchanged.

DAMAGE CLAIMS

All damage claims should be made within 14 business days from the date received. 
To file a claim or damaged item/s, please email weborders@cottoncandyla.com for your return authorization request.

Please include your sales ID or invoice no. in the subject line with the following information in the body: 

  • Company name
  • Address
  • Invoice number
  • Style number
  • Size(s) and color
  • Quantity
  • Damage description
  • Picture of damaged unit(s)

 


Please mail packages to:             COTTON CANDY LA
                                                     ATTN: ONLINE RETURNS
                                                     735 E. 12TH STREET #103
                                                     LOS ANGELES, CA 90021