returns


RETURNS


We honor returns within 14 days of receiving goods in the form of store credit. We will not accept returns after 14 days of receiving the goods.

Store credit must be redeemed within six months of issuing the credit.



** Please note that effective immediately, there will be a restocking fee of 30% for any and all returns excluding damages.**


DAMAGE CLAIMS

All damage claims should be made within 14 business days from the date received. 
To file a claim or damaged item/s, please email weborders@cottoncandyla.com for your return authorization request.

Please include your sales ID or invoice no. in the subject line with the following information in the body: 

  • Company name
  • Address
  • Invoice number
  • Style number
  • Size(s) and color
  • Quantity
  • Damage description
  • Picture of damaged unit(s)

 


Please mail packages to:             COTTON CANDY LA
                                                     ATTN: WEB RETURNS
                                                     6101 S. CENTRAL AVE
                                                     LOS ANGELES, CA 90001