shipping-faq

SHIPPING FAQ'S

HOW LONG DOES IT TAKE TO SHIP MY ORDER ONCE IT'S READY?

We always try to ship orders the same day we receive them.

However, it usually takes 1-2 business days to process in stock items.

During high volume, order shipments may be delayed.

Pre-Order items will be shipped within 1-2 business days once it becomes available. 

HOW DO I KNOW IF MY ORDER SHIPPED?

At this time, we are unable to upload tracking information on the website.

We email tracking numbers by request.

If you need your tracking number for all orders placed online, please contact us at weborders@cottoncandyla.com. Please provide your order #, company name, and number.  


WHAT METHOD OF SHIPPING DO YOU USE?

Currently, we are only shipping through UPS.

WHAT ARE THE SHIPPING RATES?

Shipping cost will be applied prior to shipment, not at the time of checkout.

After the total weight of your available order has been confirmed, the shipping charges will be applied to the payment provided or UPS acct you provided.

All shipping information should be provided within the order memo section at checkout.